Day Berth and Tender Management for Waterfront Hotels

Q: Can yacht tender arrivals be booked in advance at a hotel dock?

Yes. A slot can be reserved for a stated arrival time, so the dock team knows what is coming and the guest is not sent away or left waiting. For yachts anchored offshore that run tenders in repeatedly, those arrivals can be handled through guest self-service rather than a radio call each time.

Q: How do non-resident visitors pay for a day berth?

By card at the dock, or on account where there is an ongoing relationship such as a charter operator or a regular visiting yacht. This matters on a waterfront, because a large share of day berth and tender traffic is not staying at the hotel and therefore has no room bill to charge against.

Q: Does day berth management replace our hotel PMS?

No. Harba runs the waterfront and your PMS keeps running the rooms, with no extension or reconfiguration required. Harba is designed to sit alongside hotel property management systems and handle the marine workflows that the PMS was not built to manage.

Q: What does day berth and tender management cost for a hotel?

Pricing is configured per property, based on the number of day berths and tender slots and the scale of the waterfront, and a demo confirms it. The honest way to weigh it is against the day berth and tender revenue currently going unbilled, plus the guest-experience value of a dock that knows what is arriving.

Q: What will management see about day berth and tender usage?

Slot utilisation by hour and by day, revenue per slot, and how much of the waterfront's income comes from non-resident visitors. A property running a paper list rarely has a reliable figure for any of these, which makes it hard to price the slots properly or justify investment in the dock.

A waterfront hotel can run day berths and tender arrivals on one live system, so every slot is booked, every arrival is expected and every charge is captured, without a radio call to find out whether space is free. Today the waterfront is commonly run on a paper list and whoever happens to be on the dock. Harba is the operating system for the dock, and it sits alongside Opera, Mews, Cloudbeds or your internal stack. PMS for the room, Harba for the dock.

Configured per property, based on the number of day berths and tender slots and the scale of your waterfront. A demo confirms the right setup.

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Day berths and tender slots turn over too fast for a paper list to keep up

A day berth is difficult to keep track of, because it may turn over three times between breakfast and dinner. A yacht anchored offshore sends a tender in for lunch, another arrives for the spa, a third wants an hour at the dock while guests are collected. On a paper list nobody knows what is free ten minutes from now, so the answer given to a guest is a guess, arrivals overlap at the same slot, and the charges that were never written down are never billed. The property looks improvised at exactly the moment a high-spend guest is forming an impression.

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PMS for the room. Harba for the dock, including the slots that turn over hourly.

Harba holds what the accommodation model does not: day berths and tender slots with real dimensions, vessels with length and beam, availability tracked hour by hour, and charges captured as the tender ties up. Your PMS keeps rooms, rates, folios and distribution exactly as they are. The result is a waterfront that runs to the same standard as the front desk, and the thing that gets replaced is the paper list and the radio call.

What Harba runs on a waterfront that turns over hourly

Day berths and tender positions sit on a live map with availability tracked by the hour, so anyone can see what is free at three o'clock without finding the person holding the list. A slot can be reserved in advance with a stated arrival time, which means the dock team knows what is coming rather than reacting to it, and repeat visitors and regular tender runs can book through guest self-service instead of calling ahead each time. Vessel and tender records carry length and beam, so a boat is matched to a slot that actually fits rather than judged on sight as it approaches.

On the commercial side, the charge is raised as the tender ties up and settled at the dock by card or on account, which matters because much of this traffic is not staying at the hotel and has no room bill to charge against. Metered shore power covers anything that plugs in, and slot utilisation and revenue reporting give finance figures they can reconcile alongside rooms, food and beverage and spa. The full picture of running the dock without touching the system that runs your rooms is on the page about marine operations alongside your PMS.

Built for waterfront hotels with tender traffic, day berths or a busy hour-by-hour dock

Harba fits waterfront and island properties where yachts anchor offshore and send tenders in, where day berths are sold to guests and non-residents, or where the dock turns over several times a day and the property has no reliable picture of it. If the answer to "is there space at three o'clock" is currently a radio call, this is for you.

It is not a fit for a property with a single tender slot used twice a week, where a paper note is genuinely enough. It is not a PMS replacement, and it is not a berth-finding app for boaters. Saying that plainly is part of a serious evaluation, and it is the answer any vendor should be willing to give.

Harba in Numbers

Happy Marinas

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Excel vs Harba

What a property is choosing between

Properties handling day berths and tenders are usually choosing between a paper list, configuring the PMS, or a system built for the dock. Here is how each holds up against a waterfront that turns over hourly.

Configuring the PMS

Harba

Knowing what is free

Designed around overnight stays

Live availability by slot and by hour

Tender arrivals

No concept of a tender or a vessel

Booked in advance, with the dock expecting them

Fitting the boat to the slot

Encoded into rate codes, until it fails

Matched on length and beam

Capturing the charge

Keyed in later by the front desk

Raised as the tender ties up

Non-resident visitors

No folio to charge against

Settled at the dock by card or on account

What management sees

Merged into room revenue

Slot utilisation and revenue per slot

Berth & mooring visibility

Excel at the resort dock

Availability depends on manual updates and whoever holds the current file during a busy August

Harba

A live operational view of every berth, mooring and pole, with occupancy, bookings and payment status

Yacht guest arrivals

Excel at the resort dock

Confirmation by email and phone; the dock team is surprised by arrivals the front desk already knew about

Harba

Advance booking and guest workflows; the dock is ready before the tender ties up

Guest payments & invoicing

Excel at the resort dock

Mooring charges sit outside the berth sheet; chasing after departure and late reconciliation

Harba

Guest payments, invoicing and billing built into the operating system, in € and Mediterranean-native formats

Yacht & guest records

Excel at the resort dock

Vessel dimensions and visit history scattered across files, with no connection to the guest’s property profile

Harba

CRM holds guest, vessel and service context in one place; the dock team sees what the concierge knows

Shore power

Excel at the resort dock

Electricity estimated at checkout, creating disputes with high-spend guests

Harba

Metered automatically per pedestal and billed cleanly through HarbaPower

Marina revenue & P&L

Excel at the resort dock

Berth, mooring, power and service income tracked in a separate file the GM cannot interrogate cleanly

Harba

All dock revenue visible, attributable and ready to reconcile against the property P&L

Going live starts with the slots you actually sell

The rollout runs in three stages so the waterfront keeps operating:

Map the slots. Day berths and tender positions with their real dimensions, plus the hours each is available and the rates that apply.
Switch on booking and payment. Advance slot booking, arrival visibility for the dock team, and charges settled at the dock.
Add power and reporting. Metered shore power where relevant, then slot utilisation and revenue reporting once the core is trusted.

The rollout runs in three stages so the waterfront keeps operating:

Map the slots. Day berths and tender positions with their real dimensions, plus the hours each is available and the rates that apply.
Switch on booking and payment. Advance slot booking, arrival visibility for the dock team, and charges settled at the dock.
Add power and reporting. Metered shore power where relevant, then slot utilisation and revenue reporting once the core is trusted.

The rollout runs in three stages so the waterfront keeps operating:

Map the slots. Day berths and tender positions with their real dimensions, plus the hours each is available and the rates that apply.
Switch on booking and payment. Advance slot booking, arrival visibility for the dock team, and charges settled at the dock.
Add power and reporting. Metered shore power where relevant, then slot utilisation and revenue reporting once the core is trusted.

For Mediterranean properties with a defined peak, the aim is to be live before the season demands it rather than mid-August.

See your own waterfront running on live availability

If the answer to whether there is space at three o'clock is currently a radio call, the fix is one live picture of every slot. Book a demo and bring your day berth and tender positions, your rates and a typical busy day, and walk through what the waterfront would look like next season.

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Join Dry Stack Operators Who Already Trust Harba

Learn why marinas across the world use Harba to run their dry stacks more efficiently.

"Try Harba – you and your customers won’t regret it! Harba helped us to increase productivity as well as to improve our customer experience through quick and safe payments and check-in. Our boaters love it! I also like the enthusiasm of the development team at Harba – they will create the best possible solution for your unique marina needs."

Samantha King

Director at Oban Marina, Scotland

“Excellent system for managing your marina. I really enjoy the dashboard. HarbaMaster makes it so easy to see my berth availability and marina guest data. The support and assistance are magnificent as well!”

Urban Engberg

Harbormaster. at Århus Nordhavn, Denmark

“HarbaMaster saves us time and the Harba team give us an opportunity to be part of the development process. Bookkeeping work like registration of payments and invoices happens automatically, and it saves us a lot of time. It’s been a worthwhile collaboration and the company has been very accommodating.”

Carl Erik Juel Hansen

Chairman at Sejlforeningen Vikingen, Denmark

"The integration between the APP, the harbormaster and the kiosk (I have two). It is super easy to send an invoice on email and reminders on SMS or Email. Just a super nice integrated system I have a fantastic total overview of five harbors guests and residents."

Torben Østerby

Habormaster at Sønderborg Marina, Denmark

“HarbaMaster has revolutionized our marina management and invoicing process!

My previous method of manually invoicing berth holders would take days, now only takes minutes! The software is easy to navigate and operate.

Whenever I think of a new feature that would make the system better, the team at Harba are super keen to hear my suggestions, discuss them and start working on implementation.

Highly recommended.”

Peter Leonard

Owner at Peter Leonard Marine, England

Frequently Asked Questions

Learn how Harba helps Mediterranean resorts manage yacht arrivals, berth operations, guest payments and marina revenue.

How is a day berth different from an overnight berth booking?

A day berth is sold by the hour or the part-day rather than the night, and it may turn over several times in a day, so availability has to be tracked by time rather than by date. That is why a system built around overnight stays struggles with it, and why a paper list falls behind as soon as the waterfront gets busy.